Shipping Policy
ORDER PROCESSING TIME
Order processing generally takes 1 to 5 business days. No orders are processed on the weekend. If you would like expedited (or same day) processing and delivery, please purchase an upgraded shipping option for an additional charge. Next day delivery orders are only processed on the same day if submitted before 1:00 pm.
ARRIVAL TIME
Arrival time with the FREE shipping option is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge. Due to delays that USPS occasionally experiences, arrival time is not guaranteed for parcels shipped via USPS standard (first class) international or domestic mail. For major metropolitan areas orders shipped via USPS 2-3 Day Priority will arrive in approximately 2 days. Outside major metropolitan areas orders will arrive in approximately 3-5 days. Arrival times on international parcels shipped standard mail via USPS vary. USPS cannot certify that they will arrive within the specified period of time due to customs processing times.
RETURNED MAIL
Any and all parcels that are returned to us by the carrier for any reason will be resent back to the recipient at no additional cost. If the recipient no longer wishes to receive their parcel, we will issue the recipient a refund minus the original shipping cost as well as a 15% restocking fee (this fee will be used to cover any and all fees associated with the return).
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming from outside of your country. We cannot guarantee arrival times on parcels being shipped using first class international mail (7- 21 day international shipping) or by the standard priority mail option. Customs processing times, as well as foreign shipping delays can all slow down the shipping process.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that they enter their shipping address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with a free reshipment (domestic orders only) or refund (refunds will be issued minus the original shipping fees and are subject to a 15% restocking fee).
SECURITY CONFIRMATION
Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.
Security confirmation may be required if any of the below criteria are applicable:
- Billing address does not match the address on file with the credit card provider
- Shipping address is different from billing address
- Order total is greater than a designated value.